Black-Gold

· Product Dimensions: 41 cm x 104 cm x 37 cm

· Product Weight: 19 kg

Shipping

· Complimentary Worldwide Delivery: Complimentary shipping is included with every TheSoloist purchase. Delivery times may vary depending on destination.

Taxes & Duties

· Pricing Policy: All prices displayed on the website are exclusive of taxes and duties. The final amount payable will be automatically calculated at checkout based on the shipping destination and applicable local regulations, according to the following formula: Product Retail Price + Applicable Local Taxes & Duties

Important Safety Information

· Do Not Strike the Speaker: TheSoloist is a precision-crafted acoustic instrument. Do not strike the body with hard or sharp objects.

· Keep Away from Water and Heat Sources

o Do not expose the product to dripping or splashing liquids.

o Do not place vases, containers of water, or other liquid-filled objects on or near the speaker.

o Keep away from fireplaces, heaters, stoves, and other high-temperature heat sources.

· Cleaning & Care

o Always disconnect the power supply before cleaning.

o Use only a soft, dry cloth to gently wipe the surface.

o Do not use chemical cleaners, alcohol-based solutions, polishing oils, or abrasive cleaning products.

Complimentary Warranty Coverage

Every TheSoloist speaker is covered by a two-year official warranty from the date of purchase or delivery.

Should a manufacturing defect occur under normal use during the warranty period, TheSoloist will provide complimentary repair service or product replacement at its discretion.

Original Packaging Requirement

To ensure safe transportation of this precision acoustic instrument, the original packaging must be retained and used for all warranty claims, repairs, returns, or exchanges.

Exclusions from Warranty Coverage

The warranty does not cover:

· Damage caused by drops, impacts, collisions, or other accidental misuse

· Unauthorised disassembly, modification, repair, or alteration

· Water or liquid damage

· Cracked enclosures resulting from impact

· Burnt circuit boards or damaged electronic components caused by misuse

· Any damage resulting from improper handling or storage

Repairs outside the warranty period, or repairs relating to non-covered damage, will be quoted following inspection by our service team.

After-Sales Service Notes

Proof of Purchase

A valid proof of purchase or invoice is required for all warranty and service requests.

Products purchased through unauthorised channels are not eligible for official warranty coverage.

Purchases Through Third-Party Retailers

For products purchased through authorised concept stores, multi-brand retailers, or third-party partners, returns and exchanges must be arranged directly with the original point of purchase.

Q: How long is the warranty period for TheSoloist? Is an extended warranty available?

A: Every TheSoloist speaker is covered by a complimentary two-year official warranty from the date of purchase or delivery.

Information regarding future extended warranty programmes or premium care services will be announced through official channels. Please contact customer support for the latest updates.

Q: Why must I retain the original packaging for warranty service?

A: TheSoloist is both an acoustic instrument and a sculptural art object. Its structure is highly engineered, delicate, and precision-built.

The original packaging has been specifically designed and tested through multiple drop and vibration simulations to provide maximum protection during transportation. Using the original packaging significantly reduces the risk of secondary damage during return shipping.

Q: My speaker was accidentally exposed to water or suffered physical damage. Can it still be repaired?

A: Damage caused by water ingress, accidental drops, enclosure fractures, or electrical failure resulting from misuse is not covered under the complimentary warranty.

However, our service team can arrange inspection and assessment at our headquarters, after which an official repair quotation will be provided based on the extent of damage.

Q: Can I connect two TheSoloist speakers together?

A: Yes.

TheSoloist features integrated TWS (True Wireless Stereo) technology.

When two units are paired, they automatically separate into dedicated left and right stereo channels, creating a wider soundstage and a more immersive listening experience with virtually no latency. Pairing is achieved through a simple TWS activation process on both speakers.